Terms and Conditions
FOR SHEPHERDS SPRINGS COTTAGES
SHEPHERDS SPRING COTTAGES TERMS AND CONDITIONS
A contract between you and the owners will come into existence when we receive payment and accept your booking by issuing a confirmation of booking for the holiday dates shown in the rental agreement. The contract binds you & all the members of your party. It is your responsibility to ensure that all members of your party accept the terms of the contract set out in these terms & conditions of booking. Failure to disclose all relevant information or comply with these terms may lead to termination of the contract & loss of the booking. Failure to comply with the house rules and any damage to the property may lead to deductions from your deposit.
PROPERTY AND RENTAL SERVICES DESCRIPTIONS
1.1 We make every effort to ensure that the descriptions (including Rental Charges and availability) relating to the Properties and Rental Services on our Site are accurate and complete. These descriptions include details of the Property and Rental Services including photos, the availability period of the Property for rental, the Rental Charges and any additional charges, the facilities available at the Property, maximum occupancy numbers, any accreditations, awards or descriptions of quality relating to the Property including star ratings.If we discover a mistake or error relating to this information we will correct this promptly.
1.2 We advise customers to contacts us via phone or email to ensure the properties are suitable for their accommodation needs and holiday expectation BEFORE booking a stay with us. We take no responsibility for unmet expectation if our services are in line with the offerings and standard detailed on our website.
1.3 Rental Charges shown our Site are per Property (and not per person). It is your responsibility to check the total price before completing the Booking process. While we will try and accommodate any booking errors, we take no responsibility for any booking errors made by our customers.
1.4 We do not accept responsibility for any changes or closures to amenities or attractions mentioned in the descriptions on our Site. To avoid disappointment we advise customers to contact said attractions and amenities directly BEFORE booking to confirm their availability during their stay.
2. MAKING A BOOKING
2.1 To be eligible to make a Booking and enter into a Rental Contract with us you must:
2.1.1 be 18 years of age or over and have the legal capacity to enter into legally binding agreements;
2.1.2 providing your real name, phone number, email address and other requested information at point of booking; and
2.1.3 possess a valid credit or debit card issued by a bank acceptable to us.
2.1.4 make a FULL payment for your stay is at the time of booking, plus a Security deposit of 10% of Booking Price.
2.2 You may make a Booking directly using the Site or by contacting us by telephone or by email using the details in the Contact us section.
2.3 If you provide your Booking details to us by email, we will send to you a link on the Site so that you can make a Booking online.
The contract between you and Owners
2.4 By making a Booking with us you are making an offer to:
2.4.1 receive our Booking Service; and
2.4.2 enter into a Rental Contract with the Owner’s of Shepards Spring Cottages
2.5 The following steps have to take place before a contract is made between you and the Owners for the provision of Rental Services under a Rental Contract:
2.5.1 you submit your Booking form to us on the Site by submitting your Booking Details and your payment details for processing by pressing ‘Pay Now’. Before submitting your Booking on the Site, the Booking process will give you the opportunity to review the Booking, these Booking Conditions and the Booking Details for your chosen Property and, if you require, make amendments to your Booking.
2.5.2 For telephone bookings we will direct you to the website to read the details of your Booking and Booking Conditions for your confirmation. You may make any required amendments at this point. It is YOUR responsibility to read these Terms and Condition. We will then request payment details and process these. By submitting payment you are agreeing to these terms and conditions.
2.5.3 you will receive an on-screen acknowledgement of your Booking and a receipt for your payment by email at the address provided
For telephone bookings we will verbally confirm your booking reference and will send you a receipt for your payment by email at the address provided;
2.5.4 we check the availability of the Property relating to your Booking and, provided we have processed your payment, we will send you an email confirming your booking together with a copy of these Booking Conditions and other details relating to your Booking (“Booking Confirmation”);
2.5.5 we accept:
a) your offer to receive our Booking Services; and
b) your offer to enter into the Rental Contract,
in each case, at the time we take FULL payment for the Booking and the security deposit . Accordingly, nothing that we say or do will amount to any acceptance of your offer until we actually take payment for the Booking Fee and Deposit, at which point a contract will be made between you and the Owner for the provision of Rental Services under the Rental Contract.
3 FEES, CHARGESAND PAYMENT
3.1 The fees and charges may change from time to time, but changes will not affect any Booking which we have confirmed with a Booking Confirmation.
3.2 All Booking Fees, Rental Charges and all other fees and charges quoted on this Site include VAT, where applicable.
3.3 Before submitting your Booking online, you will be presented with details of the total Rental Charges payable for your Booking together with details of the following amounts payable at the time of your Booking:
3.3.1 the Booking Fee (which is non-refundable once your Booking is confirmed);
3.3.2 the Security Deposit; and
3.3.3 any additional fees and charges quoted during the Booking process when you make your Booking (for example, card handling fees, pet charges and fishing tickets etc).
3.4 We currently accept various forms of all main forms payment including credit and debit card via our secure payment Gateway Strip. Please refer to their website for details of their terms; https://stripe.com
3.5 We take the FULL payment plus security despot for your stay at the time of Booking from your chosen payment method once you have entered your payment details and have clicked the ‘Confirm Card Details’ button, subject to payment authorisation. (See section 13 for details on Secruity Deposit).
4 YOUR RIGHT TO CANCEL OR TRANSFER A BOOKING
4.1 After you receive your Booking Confirmation:
4.1.1 you will NOT be entitled to cancel the Booking Service for a particular Booking and obtain a refund as we will already have completed the provision of the Booking Service for that Booking; and
4.1.2 you will NOT have a legal right to cancel the Rental Contract as the Rental Services provided under it are accommodation and leisure services for which the contract provides a specific period of performance. You may, however, end the Rental Contract in accordance with the section Your right to end a Rental Contract.
4.2 You may NOT transfer your Rental Contract to another person. If you do not stay at the Property during the Holiday Period but your Guests do, you will still be legally responsible for all your obligations under the Rental Contract and these Booking Conditions and your Guests’ compliance with them.
5 CANCELLATIONS OF YOUR BOOKING BY US AND OWNERS
5.1 We the owner reserves the right to cancel your Booking if:
5.1.1 we become aware of any health and safety or quality-related issue with the applicable Rental Service or Property or its immediate surroundings (for example contamination to the Property’s water supply)
5.2 We the owner may cancel your Booking due to circumstances or events outside our reasonable control.
5.3 If we the Owner cancels a Booking in accordance with this, notification will be given of the cancellation as soon as possible and we will promptly refund all payments made for your holiday. Our liability for cancellation will be limited to payments made to us.
5.4 We the owners reserve the right to terminate the booking without notice and without refund in case of a breach of our terms and conditions.
5.5 We the owner reserve the right to refuse a booking without giving any reason.
5.6 We the owners reserve the right to enter the apartment at any time to undertake essential maintenance or for inspection purposes.
6 BOOKING RESTRICTIONS
6.1 The minimum Holiday Period for any Booking is generally 3 nights and the maximum Holiday Period for any Booking is generally 28 consecutive days, subject to availability. Please note that this varies with different the different Holiday Seasons.
6.2 The minimum Holiday Period or maximum Holiday Period will be clearly stated on the relevant Property description page on our Site.
6.3 The number of guest staying in our properties is strictly restricted to the maximum occupancy for each property. Details of this are on Our site, the maximum guest capacity of each property is: 6 GUESTS in Cottage 1, 5 GUESTS in Cottage 2 and 6 GUESTS in The Maisonette.
6.4 The number of persons using the accommodation at any time must NOT exceed each properties capacity and we the owners reserve the right to terminate a booking take a fee for the illicit guest from your security deposit.
7 YOUR RESPONSIBILITIES
7.1 You must make sure that all the information you provide to us in connection with your Booking is true, accurate, current and complete. If any of your details change (e.g. email address, postal address), you must promptly update your details.
7.2 You accept financial responsibility for all transactions made under your name or account.
7.3 You promise to us the Owner that during the Holiday Period that you will comply with our House Rule found on the website, which include but are not limited to:
7.3.1 that the number of people occupying the Property will not exceed the number stated on in your Booking Confirmation and in 6.3;
7.3.2 that the Property will be used solely for the purpose of a holiday by you and your Guests;
7.3.3 that you will (and ensure that your Guests will) show all due consideration and respect for any Owners and their representatives and neighbours or other persons or parties that have a connection with the Property. This includes refraining from abusing your stewardship of the Property or dangerous, offensive, violent or anti-social behaviour towards such persons or parties;
7.3.4 that you will (and ensure that your Guests will) use the Property and Rental Services lawfully, will not abuse any facilities provided as part of the Rental Services and will comply with any health and safety or other policies or instructions notified to you by us or the Owner in connection with the Property or Rental Services;
7.3.5 to allow the Owner or his representative to access the Property at any reasonable time during the Holiday Period provided the Owner provides reasonable advance notice (except in emergencies);
7.3.6 to keep the Property and all furniture, utensils, equipment, fixtures and fittings in or on the Property in the same state of repair and condition as at the commencement of the Holiday Period and to ensure that at the end of that period the Property is left in the same state of order and cleanliness in which it was found. The Owner may make an additional, reasonable charge from your security deposit for professional cleaning after you and your Guests’ occupancy, as may be required to return the Property to its original state of cleanliness and tidiness;
7.3.7 to report as soon as possible to the Owner any breakages or damage caused by you or your Guests during the Holiday Period. Without affecting any other remedies that the Owner has under the Rental Contract, you promise to fully reimburse the Owner for the cost of replacement or repair for such breakages or damage, if these cost exceed that of your security deposit.
7.3.8 to arrive after 4 p.m. on the arrival day and to vacate the Property by 10 a.m. on the day of departure.
7.3.9 not to allow any person other than you and your Guests to use the facilities and amenities of the Property without the express permission of the Owner; and
7.3.10 to notify all Guests before the Holiday Period starts of your and their obligations regarding these term and the house rules
7.4 You will be responsible for all Guests staying at the Property and the things they do (and do not do) even if you do not stay there yourself during the Holiday Period.
7.5 It is your responsibility to ensure you, your Guests and any pets have the relevant travel and health documents and requirements needed for visiting the country in which a Property is located. These include any passport or other identification documents, visa requirements and, in the case of pets, any vaccines or microchips. We will NOT be liable for any expenses incurred resulting from your missing, incomplete or incorrect documentation or any non-compliance with such requirements.
7.6 In the event that you or any Guest fails to comply with the requirements set out, the Owner can refuse to allow you and your Guests to enter and stay at the Property or can require you and your Guests to leave the Property before the end of the Holiday Period. In either case, you will be treated as having broken the terms of Rental Contract and the provision set out in the Owners’ right to end a Rental Contract section will apply.
8 OWNER’S RESPONSIBILITIES
8.1 The Owner will:
8.1.1 perform the Rental Services using reasonable care and skill;
8.1.2 as soon as possible, notify you in writing of any changes to the description of the Property and/or Rental Services relating to your Booking which would make our descriptions of the Property inaccurate, incomplete or misleading;
8.1.3 ensure that the Property is vacant and that you and your Guests have access to the Property and Rental Services for the full period of the Holiday Period;
8.1.4 ensure that suitable arrangements are in place for you to collect and return the keys/access cards for the Property;
8.1.5 not make any use of the Property (including conducting any viewings of the Property) during the Holiday Period;
8.1.6 show all due consideration and respect to you and your Guests including refraining from any dangerous, offensive, violent or anti-social behaviour towards you and your Guests;
8.1.7 will ensure that theOwner, the Property and the Rental Services comply with all applicable laws and regulations during the Holiday Period;
8.1.8 comply with the terms of the Rental Contract and act in good faith at all times;
8.1.9 respond to queries, complaints and problems which arise during or after the Holiday Period and use its best efforts to resolve them; and
8.1.10 if VAT forms part of the Rental Charges, provide you with a VAT invoice at your written request.
9.1 Pets are only allowed at Properties where this is expressly stated in the applicable Property description. Properties where pets are allowed subject a £25.00 per Pet fee made upon booking are Cottage 1 and Cottage 2. Maximum pets per property is 2 . If you take a pet into The Maisonette, or exceed the stated number/size of pet(s), the Owner has the right to:
9.1.1 refuse to allow you and your Guests to enter or stay in the Property; or
9.1.2 ask you and your Guests to leave the Property before the end of the Holiday Period.
9.1.2 take cost of damages and extra cleaning cost our of your security deposit
9.2 If the Owner exercises their rights under paragraph 9.1, the Owner may end the Rental Contract in accordance with the Owners’ right to end a Rental Contract section.
9.3 You will be liable for all damage caused by your and your Guests’ pets. You should remove all traces (inside and outside) from the Property of pet occupation before you and your Guests’ vacate the Property at the end of the Holiday Period. The Owner may make an additional, reasonable charge for professional cleaning after your and your Guests’ occupancy due to any pets that have stayed at the Property.
9.4 You must NOT allow pets upstairs, or on beds or on furniture within the Property and pets must not be left alone in the Property at any time. If you break the terms of this paragraph, the Owner may notify you that you have broken those terms and if you continue to do so may end the Rental Contract and require you and your Guests to leave the Property before the end of the Holiday Period.
9.5 Registered assistance dogs are allowed in all Properties featured on our Site, even where the property description states that pets are not allowed, provided that you comply with the provisions in paragraph 9.3. You must notify us of the intended presence of any assistance dogs prior to Booking.
9.6 If you have an allergy to any pets, please be aware that we and Owners cannot guarantee that an assistance dog has not stayed in a particular Property recently. We and Owners cannot accept responsibility for any suffering which may occur as a result of such animals having been present in a Property.
10.1 You are strongly advised to take out adequate travel insurance prior to departing for your holiday. It is your responsibility to check that your insurance cover is adequate.
11 PROMISES THE OWNER MAKES TO YOU ABOUT THE PROPERTY AND RENTAL SERVICES
11.1 The Owner promises to you that:
11.1.1 they have the right to provide the Rental Services and enter into the Rental Contract with you
11.1.2 they will maintain, at the Owner’s expense and with a reputable insurance company, policies to meet the Owner’s liabilities under the Rental Contract with you;
11.1.3 the Property and the Owner will comply with all applicable laws and regulations, in particular, relating to fire, health, safety and planning and data protection; and
11.1.4 the Property is properly maintained, clean, tidy and in good repair at the start of the Holiday Period.
12 OWNER’S LIABILITY
12.1 We shall NOT be liable for any damages arising as a result of any inaccurate information or errors on our Site which relate to information about Property or Rental Services. We shall NOT be liable to you for any losses in the event of Owners overbooking, cancelling bookings in full or in part or due to circumstances or events beyond our or their control.
12.2 We do NOT authorise anyone to make any promises on our behalf.
12.3 You acknowledge that personal belongings and vehicles (together with their contents) belonging to you and your Guests are left at the Property entirely at your and their own risk. We accept no liability to you for any loss, damage or injury to you or your Guests, or your or their personal property during the Holiday Period.
12.4 We the Owners do NOT accept any liability for death or personal injury caused by guests negligence; for fraud or fraudulent misrepresentation; or for breach of your legal rights in relation to the Rental Services including the right to receive the Rental Services supplied with reasonable skill and care.
12.5 Guest under the age of 18 need to be supervised by an adult at all times during their stay. We do NOT accept any liability for death and personal injury cause to unaccompanied minors
12.6 Guest need to be aware of the open water hazards on the grounds of the Properties. Guest use the grounds at their own risk.
13 SECURITY DEPOSIT
13.1 In making a booking you accept responsibility for any theft, breakage or damage caused by you or any member of your party and agree to indemnify us in full for any loss that we may incur as a result.
13.2 The security deposit will be returned within 14 days of the end of your holiday depending on your bank's processing time, less the cost of damage/breakages.
13.3 Damage to property. Please treat the facilities & accommodation with due care so that other guests may continue to enjoy them. In the event that you notice damage in your accommodation please let us know immediately so that we can take the appropriate action. If there have been any breakages during your stay, we would be grateful if you could replace them or advise us before you leave. The accommodation will be inspected at the end of the holiday & you may be charged for any loss or damage found.
14 YOUR RIGHTS AS A CUSTOMER
14.1 We the Owners are under a legal duty to supply services that are in conformity with our respective contracts with you. You have certain legal rights as a consumer under the law and nothing in these Booking Conditions affects your legal rights. Advice about your legal rights in relation to the services we the Owners provide is available from your local Citizens’ Advice Bureau or Trading Standards office. For detailed information please visit the Citizens Advice website www.adviceguide.org.uk or call 03454 04 05 06.